Privacy Policy
Last updated:December 15, 2024
At colesshop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
1. Information We Collect
Personal Information
- Name and contact details (email address, phone number, postal address)
- Account credentials for coles login functionality
- Payment information including coles mastercard details (processed securely)
- Purchase history and preferences
- Communication preferences and marketing consents
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system and device information
- Website usage data and navigation patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
Service Provision
Processing orders, managing your coles login account, and providing customer support services.
Payment Processing
Securely processing payments through your coles mastercard and other payment methods.
Communication
Sending order confirmations, updates, and marketing communications (with your consent).
Improvement
Analyzing usage patterns to improve our website functionality and user experience.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and provide personalized services. These include:
Essential Cookies
Required for basic website functionality and coles login authentication.
Analytics Cookies
Help us understand how visitors interact with our website.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
4. Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal information:
Right to Access
Request copies of your personal data we hold.
Right to Rectification
Correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data.
Right to Portability
Receive your data in a portable format.
5. Data Security and Retention
Security Measures
We implement industry-standard security measures to protect your personal information, including:
- SSL encryption for all data transmissions
- Secure payment processing for coles mastercard transactions
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
- Secure backup and disaster recovery procedures
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Account information linked to your coles login will be retained while your account remains active and for a reasonable period thereafter.
6. Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our website and providing services to you. These include:
Payment Processors
Secure handling of coles mastercard and other payment methods.
Email Services
Delivery of order confirmations and marketing communications.
Analytics Providers
Website performance analysis and user behavior insights.
7. Contact Information
Privacy Concerns and Data Protection Officer
[email protected]
+44 20 7946 0958
Data Protection Officer
colesshop Limited
25 Regent Street
London SW1Y 4LR
United Kingdom
Response Time:We aim to respond to all privacy-related inquiries within 30 days. For urgent matters regarding your coles login account or coles mastercard information, please call our dedicated privacy hotline.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Notify you via email if you have a coles login account
- Display a prominent notice on our website
- Update the "Last updated" date at the top of this policy
- Provide a summary of key changes where appropriate